We take stringent measures to ensure that the items deliver to you are in perfect condition. However, there is remote possibility that the item may be damaged during transit or that a wrong item is deliver to you. In such cases when your ordered item is damaged during transit or wrong item is delivered to you, we will replace the item at no extra cost, provided that the request for replacement/return of item is made by you from the receipt of the package.
Such request is to be made by getting in touch with customer care by sending email at – firstname.lastname@example.org and giving the reference of your order no, product details and price. On receipt of your parcel back to us we will send you the same item with time taken refer to stock in ready or not at our cost provided that our products was damaged in transit or a wrong item is delivered to you. As far as our outfits which are altered as per your specifications/alterations. You should appreciate that each outfit ordered online is individually altered as per your body shape and size and made to fit perfectly in accordance to measurement provided. Also as far as our outfits, which are not altered, you should kindly bear in mind that relatively, fashion is an evolution.
We shall not be able to accept back your ordered dresses or sarees. Therefore kindly be informed that rivaa.in will not be able to refund any online sales or exchange of your order items at www.rivaa.in except in case if your order is damaged during transit or that a wrong item is delivered to you. We respect customer’s ability to support rivaa.in“no return no exchange” policy. To help us deliver the very best and latest Indian fashion & Ethnic Products Rivaa firmly believes that all the customers who order online are aware that the colors seen on the monitor will be slightly different as compared to the color of actual outfit or any item ordered and that the body measurements supplied by you for alterations will be correct.
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